Privacy Policy

We collect only the information necessary to operate the platform and fulfill your orders:

• Your name and WhatsApp number (used for login and order notifications)
• Shipping address and delivery notes (used to deliver your orders)
• Order history and transaction details
• Product reviews and ratings you submit

If you apply as a seller, we also collect your business name, Instagram handle, email address, city, and a description of what you sell.

Your information is used for the following purposes:

• To create and manage your account
• To process and deliver your orders
• To send order updates and notifications via WhatsApp
• To connect you with sellers for order fulfillment
• To display your reviews on product pages
• To improve the platform and resolve disputes

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

We use the following third-party services to operate the platform:

• Supabase — for secure data storage and authentication
• Twilio — for sending WhatsApp notifications (OTP codes, order updates)
• Vercel — for hosting the website

These services process your data only as needed to provide their functionality and are bound by their own privacy policies.

When you place an order, we share the following information with the relevant seller:

• Your name
• Your WhatsApp number
• Your shipping address and delivery notes
• The items you ordered and any customization details

This information is shared solely to fulfill your order. Sellers are not authorized to use your data for any other purpose.

We retain your account data and order history for as long as your account is active.

If you wish to delete your account and all associated data, contact us at the email below and we will process your request within 30 days.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent for WhatsApp notifications

To exercise any of these rights, contact us using the information below.

We take reasonable measures to protect your data, including encrypted connections (HTTPS), secure authentication, and restricted access to personal information.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly if a breach occurs.

We may update this privacy policy from time to time. The date at the top of this page reflects the most recent update.

Continued use of Local Souk after changes means you accept the updated policy.

If you have questions about this privacy policy or your data, reach out to us: